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Galaxy Core Prime won't charge or show charging light. What is next?
sallyruth4
Member

I have reinserted battery, long hold on power button, factory wall charger, checked port, and have not updated recently.  What is next?  Saw a similar post without complete answer or things to try. 

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Re: Galaxy Core Prime won't charge or show charging light. What is next?
vzw_customer_support
Customer Support

sallyruth4,


Oh no! Having a phone that doesn’t charge has to be frustrating. Let’s get this resolved. When did this problem start? Have you tried to charge the phone in different outlets? When you plug the USB cord into the charging port, is it in their firmly or is it loose? Do you know if the phone has any sort of physical or liquid damage?


AliciaS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Galaxy Core Prime won't charge or show charging light. What is next?
sallyruth4
Member

No physical or water damage. Using original cord, etc. Tried another

phine with that cord, tried another cord on the prime...seems to be phone.

History...Played til dead, then would not show it was charging with either

light, turning on, or battery charging icon. Tried to wait 15 minutes,

then power on, no indication it was charging. Opened back, reinserted

batt, waited 15, no indication.

Later, son removed back, long held power button with battery out and

reinsert ed battery and then a glimmer 9f hope...Samsung icon. Thanks for

getting back with me. Figured it out, now.

On Mar 30, 2016 9:56 PM, "Verizon Wireless Customer Support" <