Galaxy S5 Constant Restart

[shear_brad]

A few days ago my Galaxy S5 began constantly restarting. I can't get into the phone to back it up, safe mode does not help, I cannot wipe the system cache, the only way to stop it is to remove the battery. I have not dropped it or updated any software recently. I've seen this same issue in several threads, so it's obviously not an isolated case. I have a "like-new" (which is BS) replacement coming since I've had it less than a year, but I have 800+ pictures that will be lost when I send this one in. Does anyone know how to pull files from a phone's hard drive when it's turned off and charging?

[vzw_customer_support]

shear.brad,

Oh boy, we don't want you to lose any of your precious memories! Pictures have a variety of ways that they can be stored. Is it possible that you had your pictures store to an SD card or via an app like Verizon Cloud?

SandyS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[shear_brad]

Some were saved on an attached SD card, but the 800+ pictures I described earlier are only on the device. I've talked to Verizon and Samsung tech support, but they were unable to help. I need to know if there is another way to pull files from the phone's hard drive while plugged in- without it being powered on.

[Klue]

Do you have any apps that are turned off?  Some on here have stopped the rebooting syndrome by turning on all their turned off apps. You might give that a check, could help you keep you phone on long enough to get the pictures transferred in batches.

[shear_brad]

I can only get onto the phone for 10-15 seconds before it restarts, so I can't really go through all of my apps to see if they're running. I have tried clicking "reset app preferences" in the application manager, but that didn't fix anything. I should also mention that I "upgraded" to Android 4.5 lollipoop during the first wave of updates.

[shear_brad]

I'm not sure if this is helpful info, but any time I try to go into Recovery Booting as it resets, it says "No Command" and shows the android guy with a little red triangle above his chest.

[tom_cox]

I was wondering if you solved your problem of the S5 rebooting constantly. Mine just started doing the same thing today!

[shear_brad]

There was no resolution to the problem. I had to return my phone, because Verizon sent me a refurbed one as a replacement. I lost a year's worth of pictures/videos/files. I guess the moral is that Samsung phones crap out, so you have to back everything up or risk losing it.