Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Galaxy s4 refuses to stay on.
jonesjacquelynn

I have a Samsung Galaxy S4. About 30 minutes ago, it turned completely off while sitting still with out 35% battery. It will not cut back on. There are no lights, no vibrations, black screen. After trying repeatedly to cut it back on, it began to start, however once it got to my lock screen it powered back off and will not come back in. I did see that there was still about 30% battery before it powered off. It is now plugged in and will not connect to charger. Please help.

Labels (1)
0 Likes
Re: Galaxy s4 refuses to stay on.
jonesjacquelynn

Verizon Wireless Customer Support

0 Likes
Re: Galaxy s4 refuses to stay on.
vzw_customer_support
Customer Support

Yikes! Sounds like the phone has a mind of it's own, Jonesjacquelynn. I want to make sure you have a good working device. Is there any kind of physical/liquid damage to the phone? Have you been able to remove the battery from the device as well as the sim card http://vz.to/L3zR07 Please keep us posted.

KevinR_VZW

Follow us on Twitter @VZWSupport 

0 Likes