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Garbled and Breaking Up Calls
JOYADK98
Member

For the last 2 weeks, I have been pretty much unable to use my phone for making phone calls.  It makes no difference where I am, how many bars I have, call to a cell phone or landline, etc.  It does it at home and away.  I was on vacation last week 400 miles away and still the same problem.  People say that the calls breaks up and cuts out and that I sometimes sound very "robotic." 


Any ideas, suggestions would be greatly appreciated.  I do have an older Samsung phone - Samsung Galaxy J3.


Thanks.

Labels (1)
Re: Garbled and Breaking Up Calls
JOYADK98
Member

Edited to correct - this has been going on for 3 weeks - not 2.

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Re: Garbled and Breaking Up Calls
vzw_customer_support
Customer Support

Hello, JOYADK98. You can find many of the more common solutions to this issue here: https://www.verizonwireless.com/support/samsung-galaxy-j3-v-troubleshooting/#/main/device/&SMJ320VZK... . If you sign in, it will keep track of any steps taken on your account.

 

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Re: Garbled and Breaking Up Calls
JOYADK98
Member

I get an error message when I click on the link.

On Sat, Nov 3, 2018 at 6:26 PM vzw_customer_support <

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Re: Garbled and Breaking Up Calls
JOYADK98
Member

No, this did not solve my problem or help.  My problem is not listed in the FAQs

Re: Garbled and Breaking Up Calls
Ann154
MVP
MVP

JOYADK98 wrote:

I get an error message when I click on the link.

On Sat, Nov 3, 2018 at 6:26 PM vzw_customer_support <

Did you click on the link from the email notification of the post in the community forum? If so, you need to click on the link from the community website instead.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Garbled and Breaking Up Calls
JOYADK98
Member

yes, i was able to go to the page indicated, but it was not helpful as it

does not address the issue that i am having.

Re: Garbled and Breaking Up Calls
vzw_customer_support
Customer Support

JOYADK98, making sure you have a reliable working device is vital. We want to thank you for taking the time to review the troubleshooting link we have provided. Let’s continue to work towards a resolution. Can you please let us know if there is any physical or liquid damage to your device https://vz.to/2KtpCEU? Also, you have mentioned that the calling concern started around 3 weeks ago, has anything changed on your device around that same time (software update, new apps)? Furthermore, how does the audio sound when you record a video on your device https://vz.to/2QmmHgP?

 

Sylvia_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Garbled and Breaking Up Calls
JOYADK98
Member

There has been no damage of any kind to my phone. As far as I know, there

have been on updates. I do not record videos, so I do not know anything

about that.

On Mon, Nov 5, 2018 at 6:12 PM vzw_customer_support <

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Re: Garbled and Breaking Up Calls
pamelaf_vzw
Verizon Employee

Hi JOYADK98,

We definitely want your calls to be crystal clear. Thanks for checking for the damage. The additional details regarding the software update and videos was helpful as well. Let's ensure that this issue is resolved. I have sent you a direct message, please review and respond to this message.

Thanks,

PamelaF_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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