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Google
Sgtsauls89
Member

Someone hacked my phone using my Google account. Then they used find my phone service through Google and reset all my google information and locked ke out of my phone. Does anyone have any idea of what i can do to be able to use the phone (im still paying for by the way) again. 

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Re: Google
vzw_customer_support
Customer Support

Sgtsauls89, esuring that your safety when using your device is always a priority that we value. Seeing that this was an issue that is regarding your Google Account, getting in contact with Google Customer Service will be the action needed to resolve this issue. JoseL_VZW

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Re: Google
Sgtsauls89
Member

Ive tried for a little over two months. Cant actually speak to customer service rep. Have yet to find an actual customer service phone number that doesn't take me to an automated system then hangs up on me

Re: Google
Mindypin
Member

I feel your pain.  Personally, I think Verizon could be a little more helpful here.  I'm no expert, but Google does not provide support.  However, they do have community forums with "Google Expert" volunteers.  They also have do respond to safety and security issues.

Here is a link you might try:  https://www.google.com/contact/

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Re: Google
Mindypin
Member

On a PC, click on this link to reset your Google password:  Secure a hacked or compromised account

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Re: Google
vzw_customer_support
Customer Support

We want to make sure you can recover your Google Account.  You can try this direct link to Google support for password recovery, https://support.google.com/mail/troubleshooter/2402620?hl=en . Let us know if anything comes up, we are here for you. Google Support would be the best to assist you in recovering your account. 

 

JavierMD_VZW

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