Group Text Messages on Note 4 from an iPhone

[Prilla]

I recently upgraded to a Note 4. Since then I have not been receiving all my texts from my iPhone friends...specifically group texts. Is there any fix for this?

[vzw_customer_support]

Prilla, congratulations on your upgrade to a new Samsung Note 4! However, we're sorry to hear that you're missing important text messages from your iPhone friends. There's a simple fix for this issue. You will  just need to disable iMessaging at Apple's website https://selfsolve.apple.com/deregister-imessage Keep us posted.

LasinaH_VZW
Follow us on Twitter @VZWSupport

[Prilla]

But I never had an iPhone!

[vzw_customer_support]

Prilla, that's an important clue! Are you connected to Wi-Fi when you miss those text messages? Please be advised that you must be connected to our network to receive group messages. Try disabling Wi-Fi and connect to our network. Keep us posted.

LasinaH_VZW
Follow us on Twitter @VZWSupport

[Prilla]

THat doesnt make sense! How would I know to disconnect from wi-if to receive a text message?

[tbo27]

Group messages are MMS and need cell data no WiFi

[Prilla]

Bit I should still get them when on wi-if as long as cell data is not turned off, right?

[tbo27]

To get mms (group messages/pics) you'll need cell data on

[Prilla]

if my wifi is on does that mean my cell data is off? I get some group messages but not all. I am on wifi all the the time I am home or at work. I never turn my cell service off.

[tbo27]

You'll want to see the arrows lit up under 4G