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Group text trouble
LZISK
Member

Since recent update, my moto z is separating responses from a group text into individual responses that have to be downloaded. Is there a fix to this to get back to just a normal group text??

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Re: Group text trouble
vzw_customer_support
Customer Support

Thank you for all of the details, LZISK. It's important to us that you are able to enjoy group texts with all your family and friends. Let's go over a few details to find a solution.

Just for clarification, are you using the pre-installed messaging app, Verizon Messages or a third party app? I have included information on how you can send a group message using our Verizon Messages app here http://vz.to/2ghexVk Please reach back out to us when you have the opportunity and we will be happy to continue helping.


SteveR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Group text trouble
Ann154
Expert
Expert

That kind of sounds like what the few group text messages I have received did. They would display as new from the individual sender, but as soon as I downloaded them the messages moved into the group conversation. I was using the default Motorola text message application not Verizon Messages+. I didn't think of it as a problem since they downloaded and eventually were a part of the group conversation.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Group text trouble
SuzyQ
Sr. Leader
Sr. Leader

The same thing is happening to both my husband and myself with our new phones (Pixel) and Verizon Messages +.  I don't recall it happening on my Turbo; we just activated the new phones in the last two weeks.

A group message will be initiated or received, responses come in as individual messages that need to be downloaded.  Once downloaded, the message is  added to the group text, and I believe that individual's texts in the group from that point forward just come in as part of the group without the need to download.  It's only the first response that from each one that this happens to.  I could be wrong.

It's annoying, but I can live with it.  I can easily live without it as well!

Re: Group text trouble
SuzyQ
Sr. Leader
Sr. Leader

Update: Just received a group text from my son - everyone came in as a "download", initially.  Once a message from that recipient was downloaded and added to the group thread, subsequent messages from the same recipient appeared in the thread with no need to download.  Only the first one from each contact.  Weird.

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