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HELP! I can't make calls. I can only text using Wifi at home.
Tootz88
Member

I get a recording from Verizon " We are unable to authenticate your phone. Please call *8899" I have an LG Optimus Zone 2.

I really need my cell to work , my brother is having surgery tonight!

I tried restarting and *228 to activate. I have had this cell for over a year. I was sitting at home when this happened.

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Re: HELP! I can't make calls. I can only text using Wifi at home.
Ann154
Expert
Expert

Did you try dialing the number they said in the message? In looking online, a few items indicated this number will direct you to an authentication specialist to attempt to manually reauthorization the phone.

One thing I saw was the number was listed as #8899 so I would try that if the *8899 doesn't work.

With your phone (LG Optimus Zone 2) being a 3G EDVO only smartphone, it won't have the option in the settings to reset the network like a 4G LTE smartphone might have.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: HELP! I can't make calls. I can only text using Wifi at home.
LENNYEDGE
Sr. Member

reset network settings in reset and backup

Re: HELP! I can't make calls. I can only text using Wifi at home.
Ann154
Expert
Expert

Did you try dialing the number they said in the message? In looking online, a few items indicated this number will direct you to an authentication specialist to attempt to manually reauthorization the phone.

One thing I saw was the number was listed as #8899 so I would try that if the *8899 doesn't work.

With your phone (LG Optimus Zone 2) being a 3G EDVO only smartphone, it won't have the option in the settings to reset the network like a 4G LTE smartphone might have.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: HELP! I can't make calls. I can only text using Wifi at home.
Tootz88
Member

I took it to a Verizon store, by that time it stopped doing it. IDK

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Re: HELP! I can't make calls. I can only text using Wifi at home.
vzw_customer_support
Customer Support

Making sure your phone works when you need it is a must. I'm happy to learn it is now working. Please reach out to us should you have any questions/concerns. Is the phone functioning properly now? DeloresK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: HELP! I can't make calls. I can only text using Wifi at home.
Tootz88
Member

It may still be faulty. I will replace it soon.

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Re: HELP! I can't make calls. I can only text using Wifi at home.
Tootz88
Member

The antenna may be faulty I was told. I was having issues with connecting to the server to use Google Chrome, youtube and my verizon on my cell.

Re: HELP! I can't make calls. I can only text using Wifi at home.
Ann154
Expert
Expert

It is a pretty old phone model. It might be time to replace it.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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