Soooo, I've had my HTC 10 for 6 days now. Everything worked perfectly until yesterday when my fingerprint scan button stopped working to unlock my phone. Now the scan button is not working as a 'Home" button either. If I am in one app or on another screen and I press the Home/fingerprint button nothing happens 70% of the time. Not even a vibrate feedback to let me know the phone knows I'm pressing there.
I did the usual turn off, turn on several times. I deleted my fingerprint data, and then tried to set up the fingerprint all over again, but I keep getting a message that states "Fingerprint setup was cancelled. Please try again." Yet, you guessed it, I try again and nothing.
Anyone else having this issue? The fingerprint scanner worked for 4 days...so why is it failing now? Any help would be greatly appreciated!
When it is failing to take the fingerprint, is it asking for the backup pin/password?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.