Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***

Been having issues with phone since a month after it was purchased. Doesn't power up correctly, cannot hold a charge, does not register Data or wifi, power buttons doesn't work properly. I think it is mighty sick that VZ customer service is more worried about VZ firing them than doing their jobs an helping a customer. Why do your tech guys/gals feel that they are limited to not helping resolve a problem or listening to a customer. Instead of doing their job, the reps give text book answers so they do not have to do their jobs when it comes to helping a customer fulfill their warranty order. Speaking to someone over the phone should be the same quality as speaking to a rep in person. You guys [removed] It is unfair that yall have the best reliable service in my hometown so I cannot use another carrier. I spend a bunch of money on your service and I cannot get ONE LOUSY REP to complete my warranty claims because of the fine line tape around their [removed] duties. What happen to customer first? What happen to going over and beyond to help a customer in need? Is firing someone so scary that REPS refuse to do their jobs to safe guard their future with your company? When a customer is more than right, why will a REP IGNORE WHAT THEY TELL THEM!?!!! You guys SUCK!

Profanity removed as required by the Verizon Wireless Terms of Service

Message Edited by Verizon Moderator

Labels (1)
Sr. Member

Are you in warranty?