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Had to reset my phone. At the ID and password screen its not recognizing it
kymmer58
Newbie
‎11-25-2015 01:42 PM

I had to reset my phone. I'm trying to insert information about my Google Account (ID and Password). I enter them and my phone is not recognizing them

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Re: Had to reset my phone. At the ID and password screen its not recognizing it
vzw_customer_support
Customer Service Rep
‎11-27-2015 01:50 PM

We want to see you back in business as quickly as possible, kymmer58. Are you able to log in to Google account on a separate computer? Does keyboard recognize all entries?
YaleK_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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