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Hangs up on calls
KARROL55
Member

This is my 2nd Samsung Galaxy J3V smart phone and it is having the same problems as the one I returned to the warehouse.  It hangs up on me.  Sometimes it will disconnect several times on one call.  I am holding it carefully so that my face doesn't touch the screen and my fingers don't touch anything but the side of the phone.  Before it disconnects, it makes a series of beeps like someone is trying to dial in. Then it disconnects.  If I take it outside, that sometimes helps but not all of the time.  Very frustrating and I now ask my contacts to email me instead.  Anyone else having this problem?  Thanks.  

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Re: Hangs up on calls
vzw_customer_support
Customer Support

I'm so sorry your having these issues KARROL55. I know how much I rely on my phone. Let's get to the bottom of this. What zip code are you in? Does it happen in multiple areas?

JoeL_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Hangs up on calls
Elements
Sr. Member

When you exchanged the phone, did you also get a new SIM card? If not, you may want to take it to a corporate Verizon store to get a new SIM card.

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