Headphone issue, will not connect/disconnect

[Janacfair]

Back from walk,took off headphones, still show connected,now cant pug headphones in

[vzw_customer_support]

I use my headphone jack everyday! I understand how important it is. I have a question for clarity. Are you saying that it will physically not go all the way into the port? Do you mean that it simply doesn't work anymore?If you can't fit the headphone jack into the hole, something must be in there. I would hold it to light and take a look.
BobbyN_VZW
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