Help

[Lisalisa69]

My son's tablet service goes on and off like there is signal issue, while my phones service is fine, why does it do that?

[vzw_customer_support]

Thank you for bringing this to our attention, Lisalisa69. It is important to us that we get the tablet back up and running and i am glad to help.

When did this begin? Is this occurring inside/outside? Our recommendation is to review the tablet for any software updates. What is the make/model of the tablet? Please provide a few additional details and I will be ready to continue working on this for you.
SteveR_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[bearone21]

wi-fi or network??

[vzw_customer_support]

bearone21, thanks for providing that additional detail. If the tablet is cutting out on both wifi and the mobile network, it's possible there may be a sleep setting for wifi advanced profiles that may allow the device to switch between the wifi or mobile data networks. There could also be a Wifi assist setting that will allow the tablet to switch between networks based on which signal is stronger. If signal is cutting out on both wifi and the mobile data network that can be a different issue altogether. Please let us know if that's occurring. Also, please advise of the make and model of his tablet device?

EbonyR_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Lisalisa69]

Network bad sim card

[Lisalisa69]

Model QMV7A

ANDROID VERSION 4.4.2

COULDNT FIND ANYTHING ABOIT SLEEP MODE THANK YOU VERY MUCH THOUGH

[vzw_customer_support]

Thank you for those details. Does he receive an error message when it seems to disconnect?
YosefT_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!