Home network conection
jlphone
Contributor - Level 1

I am trying to connect my LG-Transpyre WI-FI only to my Home network.

The phone does not see my router. It sees all others in the area.

I can connect to an open network that is the area.

I entered the phones MAC address into my router. I rebooted the router

Turned phone off and on.

But, no go.

Any suggestions?

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Re: Home network conection
vzw_customer_support
Customer Service Rep

Jlphone – You’ve come to the right place for help. That certainly is an odd occurrence. Since that Transpyre is able to see other available Wi-Fi networks for connection, you may want to check and see if there’s a firmware update available for your router. If your router’s firmware shows up to date, please provide the router make and model for further assistance.

EbonyR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!


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Re: Home network conection
jlphone
Contributor - Level 1

I have a Linksys EA 3500 Wireless router.

The firmware is up to date.

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Re: Home network conection
jlphone
Contributor - Level 1

Found the solution.

My router was broadcasting in the 5ghz band.

Added 2.4 and now it sees the Home network.

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