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Hot phone
DennisL1954-
Member

Why is my phone heating up? I notice this everyday.

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Re: Hot phone
vzw_customer_support
Customer Support

DennisL1954- - Providing you the assistance you deserve is our number one priority. When did the issue begin? Any water/physical damage to device? Having a device that gets warm is normal. A device may become warm when you are charging it, you are using it for extended period of time, or when you are connected to Wi-Fi. If your device gets too hot to handle, please take it to a Verizon wireless corporate store along with the chargers you use as soon as possible.Check out our store locator. http://vz.to/1bUtDMJ

JacobV_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Hot  phone
Ann154
Expert
Expert

How hot is it getting?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Hot phone
DennisL1954-
Member

110 to 115. Like a high fever

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Re: Hot  phone
Ann154
Expert
Expert

120 is like the top limit.  Which phone model do you have? How often is it doing the high temps? How long?  What functions are you performing that might be causing it?  Is it while the phone is charging or provide directions or something else?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Hot phone
bearone21
Leader

are you playing a lot of games or watching many videos??

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Re: Hot phone
vzw_customer_support
Customer Support

DennisL1954- - Providing you the assistance you deserve is our number one priority. When did the issue begin? Any water/physical damage to device? Having a device that gets warm is normal. A device may become warm when you are charging it, you are using it for extended period of time, or when you are connected to Wi-Fi. If your device gets too hot to handle, please take it to a Verizon wireless corporate store along with the chargers you use as soon as possible.Check out our store locator. http://vz.to/1bUtDMJ

JacobV_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: Hot phone
DennisL1954-
Member

No games. I use it to take pictures and notes

Sent from my Verizon Wireless 4G LTE smartphone