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Hotspot Disconnect
Barnabas
Enthusiast - Level 3
‎08-14-2015 02:45 PM

Recently my hotspot had began to disconnect frequently, several times during a session.  What's up?  What's the solution?

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Re: Hotspot Disconnect
tbo27
Master - Level 2
‎08-14-2015 05:20 PM

happen on more than one device?

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Re: Hotspot Disconnect
Barnabas
Enthusiast - Level 3
‎08-14-2015 06:07 PM

I only have one device so only one.

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Re: Hotspot Disconnect
tbo27
Master - Level 2
‎08-14-2015 06:38 PM

having any other problems with data?

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Re: Hotspot Disconnect
vzw_customer_support
Customer Service Rep
‎08-16-2015 05:47 PM

Hello tbo27! Let's get your mobile hotspot back to solid and steady.What's the make/model of your device? What zip code are you in? Thanks in advance for the info.


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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Hotspot Disconnect
Barnabas
Enthusiast - Level 3
‎04-30-2017 04:44 PM

Sorry, didn't see your reply way back when.  No problem for a long time but started disconnecting and immediately reconnecting again in the past few days.  I thought it might be my laptop so got on another laptop and same thing. This morning the hotspot disconnected/reconnected 8 time within 40 minutes. Irratating!  I have a LgG3 and my zip code is 48617.  Have there been some tower changes in the area?

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