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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How Do I Replace My Phone That Is Under Warranty?

Let me know what I can do

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Re: How Do I Replace My Phone That Is Under Warranty?
Sr. Leader
Sr. Leader

What phone is it?  And what is the problem?  Are you sure the warranty covers whatever is wrong?  If you purchased it at a store, return it via the store.  Otherwise, call customer service and they can begin the process.  (800) 922-0204, choose option 4 for "Other", then say "Agent" at the voice prompt.

Re: How Do I Replace My Phone That Is Under Warranty?
Customer Support


We want to set you up for success. What type of issues are you having with your phone? What device do you have?

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