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How Do I Stop Popup Ads On My Moto G Play?
gzep64
Member

I bought a moto G play prepaid and from the beginning I get these popups all the time.  Pretty annoying. My daughter bought the same device and doesn't have that problem. any fixes out there?

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Re: moto G play
Ann154
Expert
Expert

Then you have installed a questionable application that is sending the ads to your phone. You need to find it and remove it.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: moto G play
Ann154
Expert
Expert

Where did you purchase the phone at? Where did your daughter?

The Amazon Prime exclusive has ads on the lockscreen. Amazon.com: Moto G Play (4th gen.) - Black - 16 GB - Unlocked - Prime Exclusive - with Lockscreen Of...

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: moto G play
gzep64
Member

we both bought our phones from the Verizon online store.

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Re: moto G play
Ann154
Expert
Expert

Then you have installed a questionable application that is sending the ads to your phone. You need to find it and remove it.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: moto G play
gzep64
Member

seems to have worked. thank you!

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