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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How can I change my lock screen clock display back to single line?
GUNNIBRONCO1
Member

I have a Samsung J3V and it just updated.  The new lock screen clock display is 2 lines stacked, I want it back to the single line (aka: normal, readable) display.  The stacked clock display sucks.

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Re: How can I change my lock screen clock display back to single line?
Ann154
Community Leader
Community Leader

Go through the security settings. If it was a system update, you might not be able to change it back.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: How can I change my lock screen clock display back to single line?
GUNNIBRONCO1
Member

Ok, thanks I tried that, and it was a system update.  I guess I'm stuck with this.  Who thought this was a good 'look' for a clock?

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Re: How can I change my lock screen clock display back to single line?
Ann154
Community Leader
Community Leader

Google and Samsung.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: How can I change my lock screen clock display back to single line?
FBOTSC
Member

The update did the same thing to my phone, but did not do it to my husband's phone - which is the EXACT same model of phone (Samsung J320v). Something is wrong, if the update isn't handling the time display the same way. Or, it would suggest that there is a way to adjust it.

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Re: How can I change my lock screen clock display back to single line?
bearone21
Leader

settings/lock screen/clock

settings/privacy

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Re: How can I change my lock screen clock display back to single line?
FBOTSC
Member

On these phones Samsumg J320V, under Settings, there is a lock screen & security option (not just lock screen), and under that option, there is no "clock" option.

I managed to get a hold of a Verizon customer service agent via FB Msg, and was told there is no way to undo the change, as it was part of the update. However, he has NOT responded to me about why my husband, who has the exact same phone and got the same update, did not have his time display affected. Will post what he tells me, if and when, he responds. 

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Re: How can I change my lock screen clock display back to single line?
FBOTSC
Member

Update to last post - after further 'dialog' with Verizon, they said there is nothing they can do about the time format change in the last update, so who ever doesn't like it will have to contact Samsung. I guess that means they're essentially telling their customers - "not my problem" since they only provide the service and not the actual phone/updates (even though they promote their customers to buy the phone). How nice!

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Re: How can I change my lock screen clock display back to single line?
vzw_customer_support
Customer Support

FBPTSC, I understand your frustration. When a phone does a software update, it's like getting a new phone. If there's a glitch in the software, it's possible to effect some devices and not all. We recommend contacting the manufacture at: 888-987-4357 for additional assistance.

 

TrinetteW_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How can I change my lock screen clock display back to single line?
GUNNIBRONCO1
Member

Well, somehow the clock display is back to the old normal display.  Hopefully it stays that way.  Thanks for the responses.

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