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How can I get my Backup PIN number?
joeh1101
Member

My phone is locked and asking for a ""Backup PIN number", and I've never set one up, nor did I even know I was supposed to.  My phone allows only ten tries, so I spoke to Verizon support ( by phone), and was given several codes to try.  None worked, and I am down to one try left (afraid to try another one). I never set up a PIN and am being asked to provide it.  Verizon rep at a store told me I will have to buy a new phone, and that it is impossible to recover my contacts (several years worth).  I find this hard to believe.  Am I the only guy who ever forgot (or didn't know he even had) a PIN number??  Seriously, is there any way to do this?  I don't mind buying a new phone, but I have to recover my contacts.  My phone is an LG Vista, and the screen message is:  "To unlock, enter your backup PIN".   Thanks in advance.

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Re: How can I get my Backup PIN number?
vzw_customer_support
Customer Support

I can imagine how frustrated you must be. The only recommendation I can make at this point is to complete a factory reset. However, if you have not previously backed up your contacts, you would lose the information.


DeannaL_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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