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How do I connect to WiFi with a password? The Moto X doesn't allow PW input as previous Droids.
RTraner99
Member

I have read several posts about connecting a mobile phone to WIFI on a Verizon Jetpack. The advice from the agents always seems to be the same as what I was told by an agent in a online chat, which amounts to deleting the phone's profile for the jetpack connection (because it might be corrupt), then entering all the information again.  😵 I went through the whole process three times, but the password was rejected each time. And I know I was using the correct password. I think there is some type of deep incompatability problem here and that Verizon doesn't know what it is so it keeps dishing out advice that doesn't work.  One of the responses I saw in this forum was exactly the same as the response I was sent by Gem, in an online chat. 

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Re: How do I connect to WiFi with a password? The Moto X doesn't allow PW input as previous Droids.
SaltyS21U_User

BOOM!! I believe you have hit it, exactly 💯% correct. Not only for the issue being discussed here but for all issues at hand concerning "VERIZON" & their customers concerns. Just saying, if anyone can please prove me wrong, I will take full accountability for my misspoke words, something 'VERIZON" has not nor will not ever do. "VERZON'S" answer to all "I am sorry." Good luck ,I hope you are able to get your issue taken care of.

Jeff Saltzman
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Re: How do I connect to WiFi with a password? The Moto X doesn't allow PW input as previous Droids.
vzw_customer_support
Customer Support

Thank you for reaching out to us about this! Since you are having trouble with connecting to your Jetpack, please follow the instructions in the link below for assistance. As always, you can follow and DM us on Twitter or PM us on Facebook for one on one assistance! I hope this helps.

 

http://spr.ly/6604zv3I6

 

 

*Traci

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Re: How do I connect to WiFi with a password? The Moto X doesn't allow PW input as previous Droids.
vzw_customer_support
Customer Support

 

SaltyS21U_User, we assure you we are here to help you in the best way possible. What concerns do you have regarding your Verizon Wireless account today? 

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