Oh no, I'm sorry to hear about the issues you're experiencing with your phone. I know how I depend on my phone for just about everything. I'm more than happy to point you in the right direction to get that addressed. Please reach out to LG directly for additional assistance, click here http://bit.ly/2NFjPe3.
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!