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How do I email VZ praise for customer service rep?
sra2
Member

Just had a surprisingly good experience with sales/service rep via Chat on the VZ website.  These are so rare these days I wanted to rate them well and leave praise but the "rating" option didn't pop up when I exited the chat.

I can't find a link on the website to reach customer service (so my praise for VZ is dropping by the second as the frustration and time spent on this increases).  

I don't want to wait on hold for 20 minutes to say thanks, if possible.  I just want to email customer service the info so they can ensure this employee is commended (and emulated).

Thanks

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Re: How do I email VZ praise for customer service rep?
vzw_customer_support
Customer Support

sra2, we want to thank you for taking the time out of your day to try and reach out to us to provide your feedback with regard to a recent experience that you've have. We will be happy to take this feedback and lift it up to the appropriate team, so that the agent is commended per your request. I have sent you a Private Note, so that we can get this information from you. We will be standing by at your earliest convenience. 

 

KevinM_VZW

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Re: How do I email VZ praise for customer service rep?
Tigerstep
Sr. Member

Calling in would have wasted 40 minutes of your time. Scripted responses from forum support most likely aren't actually going to be sent anywhere either. The fact that rep didn't get any bad feedback means a lot more than you realize.

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Re: How do I email VZ praise for customer service rep?
danid1026
Member

@vzw_customer_support  - @kevinm_vzw , Would you mind PMing me so I could also provide above and beyond experience with two different departments (port center and IT support). The call was over 2hrs and extremely tiring but these two ladies were FABULOUS!!!!!! In the end got the job DONE! 😃 
You might have to explain how I get the PM though as well, lol. Thanks!

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Re: How do I email VZ praise for customer service rep?
dwasserm
Member

Please send me a private note as well. I would like to commend one of your phone reps. 

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Re: How do I email VZ praise for customer service rep?
vzw_customer_support
Customer Support

dwasserm, 

 

We appreaciate you reaching out. We have sent you a Private Note. 

-Jenelle

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