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How do I unlock my Google Account?
zoniemom
Member

My employee has a Kyocera Dura Force Pro. He made the mistake of doing a reset on his phone because he could not remember the Google account nor the recovery email. Is there any way to recover the correct google email used? Cannot get to the home screen.

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Re: How do I unlock my Google Account?
vzw_customer_support
Customer Support

Zoniemom, we're sorry to hear your employee is locked out of their phone. We know there are so many different email addresses and passwords to remember now a day. With the phone locked to the Google account, the best option is to locate the account used on the phone. Here's a link to the Google Recovery option to help locate the email address used on the phone. Once you recover the account, it will help you sign in and get the phone up and running. http://spr.ly/6606EbTf4

 

StevenM_VZW

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