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How do I unlock my device without resetting it?
donyalchuculate

My daughter put a pass code on her phone and has two attempts left before factory delete. What do i do to avoid this

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Re: phone has a pass code
yarelim_vzw
Verizon Employee

donyalchuculate​ I know this is definitely not a good experience first hand.  A Factory Reset is last resort, however you can also use the Android Device Manager to help gain access back into your phone as long as there is a Gmail registered on the phone.

Click on the link to access the Android Device Manager http://bit.ly/2sAs54x .

Hope this helps.

yarelim_vzw

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Re: phone has a pass code
bearone21
Leader

nothing much you can do!!!

Re: phone has a pass code
yarelim_vzw
Verizon Employee

donyalchuculate​ I know this is definitely not a good experience first hand.  A Factory Reset is last resort, however you can also use the Android Device Manager to help gain access back into your phone as long as there is a Gmail registered on the phone.

Click on the link to access the Android Device Manager http://bit.ly/2sAs54x .

Hope this helps.

yarelim_vzw

View solution in original post

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