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How to fix my voice recorder

I am trying to use the voice recorder on my LG G4.  However, the recorder is starting at 12 minutes and counts down to 0.  How can I get it to start from 0 and count up?

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Re: How to fix my voice recorder
Customer Support

I apologize for the confusion, let's look into this. Once you have the Voice Recorder application open, press the microphone located in the top right corner to remove the message envelope. After it is removed the recording can start at zero versus 12 seconds.

I am confident this information is helpful, please let me know if you have any additional questions or concerns.

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