Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
How to report spam text from a (?) VZW number?
TrainCams
Member

Wow, what a bunch of hoops I had to jump through to ask this question. (And I ran it past customer service, too.)

I know about "spoofing" of numbers. (Hence the extra question mark in the subject line.) I know about the "7726" forwarding to report a spam text. But the phone that received the spam text is not a VZW phone. A reverse lookup on the number shows it to be a VZW number in Oklahoma. Looking at the reverse lookup site, I saw that I wasn't the only one to receive a spam text from that source today.

All I really want is to report the spam, and have someone check any logs that might show whether that number seems to be spewing texts to various area codes. If the number hasn't been spoofed, and someone looks into it further, I'm sure the spammer will claim they have an "opt-in" to send their [removed] . That would be a lie, but that's how spammers are.

So if it really is a Verizon customer violating something in the Acceptable Use Policy/Terms of Service, maybe the account could be nuked? I'll be sending one of my usual reports to the FTC, for whatever good that might do, but meanwhile maybe there could be a mechanism for victims who aren't VZW customers to report spam messages. (I'm a customer, but not on the device that received the message. Next. I'll have to go see if there's a call history or some way to see if my VZW device has received any spam calls or texts. I'm pretty sure it's been on the Do Not Call Registry since I got it, but it's not a phone, so I won't be able to forward reports from that, either.)

Thanks for any help, and for an opportunity to vent.

Profanity removed as required by Verizon Wireless Terms of Service

Message edited by Verizon Moderator.

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: How to report spam text from a (?) VZW number?
vzw_customer_support
Customer Support

TrainCams, nothing brothers me more than receiving spam calls, text messages, or even emails. These days it goes with the territory. Because, I do this for a living, I know better than to share my number, but I have still been receiving the same spam messages as everyone else. I am on the do-not-call list, but just like everything else, people have found away to minimize the effectiveness of the program.


Verizon is not sharing our information, and you are doing the right thing by reporting it to the FCC. No one has gotten into our accounts and we take the Acceptable Use Policy/Terms of Service, very seriously.


You can also visit our Spam control page @ http://vz.to/1Dz1N2i


RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

View solution in original post

0 Likes
Re: How to report spam text from a (?) VZW number?
Ann154
MVP MVP
MVP

I would suggest checking with your cellular carrier for how to report spam text messages received by your cell phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: How to report spam text from a (?) VZW number?
vzw_customer_support
Customer Support

TrainCams, nothing brothers me more than receiving spam calls, text messages, or even emails. These days it goes with the territory. Because, I do this for a living, I know better than to share my number, but I have still been receiving the same spam messages as everyone else. I am on the do-not-call list, but just like everything else, people have found away to minimize the effectiveness of the program.


Verizon is not sharing our information, and you are doing the right thing by reporting it to the FCC. No one has gotten into our accounts and we take the Acceptable Use Policy/Terms of Service, very seriously.


You can also visit our Spam control page @ http://vz.to/1Dz1N2i


RalphT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

View solution in original post

0 Likes