I can receive emails, but can't send emails. Can someone help me?

[wiktor067]

I recently added a university (.edu) account to the email app on my droid turbo. I can receive emails fine, but cannot send emails. When I try to send out an email, I get a notification saying: "[my email address] message not sent". I already deleted and readded the account with the proper settings. Please help!   

[vzw_customer_support]

wiktor067,

Let's get your sent messages working also. I'm here to help. I need a few details first. When setting up the email are you using the Other Providers options for your .edu account via the Manual Setup? Also, have you verified with the university that the outgoing server settings for the server name, port and security settings are correct? If so, please provide them here.

Please keep us posted.

EbonyR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[wiktor067]

I am using the "Other Providers" email account. I actually had the

university help desk do it for me; we tried trouble shooting today, and

reinstalled, but I still can't send emails.

On Tue, Jul 21, 2015 at 1:47 PM, Verizon Wireless Customer Support <

[wiktor067]

outgoing server: smtp.buffalo.edu

Port: 465

Security type: SSL/TLS (Accept all certificates)

On Tue, Jul 21, 2015 at 10:51 PM, wiktor tomkiewicz <wiktor067@gmail.com>

[vzw_customer_support]

wiktor067,

We appreciate you by being proactive and reaching out to your IT support in efforts to start sending out emails.  Have you ever been able to set up the university's email address on your phone? Where they able to verify both ports for incoming and out going?

YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[wiktor067]

Not on this phone, as I just bought it a couple of weeks ago. I was able to

do it on my previous phone, however.

On Jul 23, 2015 11:08 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Thanks for all the information wikto067. We will work on getting this issue resolved. Are you able to send and receive emails from other email accounts on your device? Is this the only email account you're having issues with?

KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[wiktor067]

I also have a gmail account and have no trouble sending or receiving emails

with it.

On Jul 26, 2015 9:52 AM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

Thanks for the update wiktor067. iF you're not having issues wtih your gmail account the issue may be with your university account. Try revewing your outgoing settings again with your IT department.

When choosing "Outgoing Settings", you should have the following:

SMTP server

Port

Security type

Require signin
-- Enabled when a check mark is present.

Username

Password

KinquanaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!