I can't get my LG V10 to power on/off after update

[CRXSTCH]

I've tried to remove the battery, even got a new battery but nothing has helped. I tried to press the power and down button to reset it but once I get the reset screen, it does nothing past going back to the black LG screen.

[vzw_customer_support]

CRXSTCH-

We want to make sure your phone is working properly after a major update so I appreciate bringing this up to our attention. May I ask if the battery is fully charged? Does the phone have any liquid or physical damage?

CarmenT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Elements]

After a battery pull, are you able to get to recovery mode?

You'd normally do this by holding Volume Down, then holding Power as well, then releasing both once the recovery screen appears. If so, there's a few things you could try from there. If not, then you'll likely have to replace the device, but if it's still in warranty with Verizon, that should be a free replacement.

[CRXSTCH]

Thanks but I wound up having to get another phone after trying everything that Verizon told me to do. It seems like the developer who came up with the update should be responsible for my phone needing to be replaced. It was working perfectly fine until that new OS was installed.

[CRXSTCH]

Thanks for getting back to me but I had to get another phone. There should be something that can be done when a new OS is installed and freezes up a phone that was working perfectly fine.

[vzw_customer_support]

CRXSTCH,

Thank you for the information. I can certainly happy to hear that you were able to get another device.. I completely understand you concern about the OS update. Please let us know if you run into any troubles with the replacement device.

NicoleT_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[vkm491]

Research LG G4 and Lg V10 bootloop problem. LG admits there is a problem with these phones and yet still sells them. Recently a Class Action Lawsuit has been filed against them.