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I cannot send or receive text messages on my Moto E. Help!
MDyer06
Enthusiast - Level 2
‎07-10-2015 10:01 AM

Phone is new and the default Verizon Text messaging app worked well. It has suddenly stopped working and cannot receive or send text messages. I am on an unlimited text plan. airplane mode is off.

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Re: I cannot send or receive text messages on my Moto E. Help!
MDyer06
Enthusiast - Level 2
‎07-10-2015 01:22 PM

Turns out that texting was turned off at network somehow..customer service reallllly helped getting it all set back correctly.

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Re: I cannot send or receive text messages on my Moto E. Help!
mujugaba
Enthusiast - Level 3
‎07-10-2015 10:16 AM

Are you using Message+ or Hangouts? I forgot what the the default was for the E.

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Re: I cannot send or receive text messages on my Moto E. Help!
MDyer06
Enthusiast - Level 2
‎07-10-2015 10:21 AM

I have Message+ as default.  But neither Message+ nor Hangouts will send or receive text messages.

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Re: I cannot send or receive text messages on my Moto E. Help!
mujugaba
Enthusiast - Level 3
‎07-10-2015 10:25 AM

There is a separate Google Messenger app that is supposed to a SMS/MMS replacement if I recall correctly. Unless you turn on text messaging on Hangouts by default, I don't believe you'll be able to send or receive through there anyway.

Are you receiving any errors messages when trying to send from Message+?

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Re: I cannot send or receive text messages on my Moto E. Help!
MDyer06
Enthusiast - Level 2
‎07-10-2015 10:28 AM

Yes. It tells me "Failed" for every message I try to send.

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Re: I cannot send or receive text messages on my Moto E. Help!
mujugaba
Enthusiast - Level 3
‎07-10-2015 10:43 AM

Have you attempted to clear the data/cache for that app? You can access it from Settings>Apps>All>Message+>Clear Data.

This will delete all current text messages but may fix your issue.

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Re: I cannot send or receive text messages on my Moto E. Help!
MDyer06
Enthusiast - Level 2
‎07-10-2015 10:49 AM

Cleared data....still failed.   Do I need to do a factory reset or something along those lines?   

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Re: I cannot send or receive text messages on my Moto E. Help!
mujugaba
Enthusiast - Level 3
‎07-10-2015 10:57 AM

If you've tried other messaging apps such as the mentioned Google Messenger (Messenger - Android Apps on Google Play) with no luck, I would try a factory reset.

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Re: I cannot send or receive text messages on my Moto E. Help!
MDyer06
Enthusiast - Level 2
‎07-10-2015 10:59 AM

Thanks. I will try that.

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Re: I cannot send or receive text messages on my Moto E. Help!
MDyer06
Enthusiast - Level 2
‎07-10-2015 12:05 PM

ok. did a hard reset and set up phone. went to open Messaging+ and got the following:

Undelivered Message. Unable to Send. and message shows as failed.

Any ideas?

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