That's no good! We want to make sure you can get everything restored without an issue. Are you able to view your Cloud files online? http://vz.to/16bLoV6 Is other data working well on the phone?
AndrewT_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!