I just did the upgrade on my moto x phone and now i cannot see my contacts and the names on my texts messages aren't there, and no call history?
JerseyJen184
Newbie

I just did the upgrade on my moto x phone and now i cannot see my contacts and the names on my texts messages aren't there, and no call history?

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Re: I just did the upgrade on my moto x phone and now i cannot see my contacts and the names on my texts messages aren't there, and no call history?
vzw_customer_support
Customer Service Rep

Those are important functions to be missing out on, JerseyJen184. The update was definitely not designed to remove all those improtant details. Have you had a chance to turn your phone off and back on to refresh the phone after the update? What app (Google, Cloud, Migrate, etc) are you using to back up your contacts? What text application are you using?


JenniferH_VZW
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