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I locked my phone with sims lock and can't get it to unlock?
MICOWE24
Newbie
‎07-06-2016 09:15 PM

My phone is locked and it want open

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Re: I locked my phone with sims lock and can't get it to unlock?
tikibar1
Community Leader
Community Leader
‎07-07-2016 06:55 AM

If you're prepaid, you'll need to contact Customer Service for a PUK (PIN unblocking key).  If you're post-paid, see if this helps:

Locate the 4G SIM PIN/PUK - My Verizon Website | Verizon Wireless

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Re: I locked my phone with sims lock and can't get it to unlock?
tikibar1
Community Leader
Community Leader
‎07-07-2016 06:55 AM

If you're prepaid, you'll need to contact Customer Service for a PUK (PIN unblocking key).  If you're post-paid, see if this helps:

Locate the 4G SIM PIN/PUK - My Verizon Website | Verizon Wireless

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Re: I locked my phone with sims lock and can't get it to unlock?
vzw_customer_support
Customer Service Rep
‎07-08-2016 09:18 PM

  We want to get this fixed. Are you unable to even access the home screen? Have you factory reset the device? KleoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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