I need help with girlfriends droid eris
Jayv83
Newbie

My girlfriend just got the phone tonight, and she is trying to download some apps, but it says that it starting the download and does nothing. we let it sit there for a while but it doen't do anything. The web browser works fine. I have the motorola droid and it downloads apps in seconds.  What can be wrong?

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Re: I need help with girlfriends droid eris
supitsmike
Specialist - Level 2

The older firmware (Particularly, the 1.5 she's on) has records of doing this a lot. Don't worry, it's more of a past issue that they did fix a bit with 1.6. My best suggestion is to try to wait, or cancel the downloads and then try to re-download.

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Re: I need help with girlfriends droid eris
akookyfish
Newbie

is there an sd card in the phone? is it properly seated? you can read about sd card troubleshooting in the eris user manual (download pdf here, requires adobe reader).

are you downloading with your phone from the market app? try using htc sync instead to download/install the app.

 

the trouble i have with the promised firmware/bug fix updates is verizon is timing them so they fall beyond their 30 day product return window. we either have to commit to our buggy new product and keep fingers crossed that the updates and patches work or exchange for something tried and true and potentially miss out on some really cool stuff. example: my brother got a blackberry storm 2 the day i took a chance and got my droid eris. while in the same vehicle we simultaneously used google maps to track travel through sarasota fl. with both of us in GPS mode, his worked flawlessly while mine showed i was travelling through northern india. so the conundrum for me is, do i hope the promised patches make my device work like the storm 2 or do i just return it while i can and get the one that really works?

 

i'm leaning toward choice 2.

 

good luck!

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Re: I need help with girlfriends droid eris
supitsmike
Specialist - Level 2

You do realize, that on your Eris, you are on the Android 1.5 Cupcake firmware, 1.6 had fixed a lot of the problems with pretty much everything concerning anything on the OS, and that's probably the reason why you're so frustrated.

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Re: I need help with girlfriends droid eris
Jayv83
Newbie

Is there a way to upgrade the software to the 1.6 system? Or is she stuck with the 1.5? We got it to work properly after posting this. Btw she loves the phone.

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Re: I need help with girlfriends droid eris
supitsmike
Specialist - Level 2

Jayv83 wrote:

Is there a way to upgrade the software to the 1.6 system? Or is she stuck with the 1.5? We got it to work properly after posting this. Btw she loves the phone.


No, HTC isn't even bothering with 1.6, and they're jumping straight to 2.0. You can go to www.htc.com for further information on it, or follow them on Twitter.

 

The reason that it is so difficult for it to get any update is because the "Sense" UI is a custom UI created by HTC. The coding for 2.0 doesn't follow the framework of the Sense UI, and not only that, but it would be pretty redudndant. So what HTC is trying to do, is recreate the 2.0 Update that will basically Lego-fit into their custom UI.

 

Hope that makes sense. She's just gonna have to wait, and use the troubleshooting advice I gave until then.

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