I have been a customer for your coverage for quite a while. Since the upgrade to the Notes for my Wife and I we have continuous dropped calls in our home. We never experienced this before with any of our previous phones. I got rid of all my house phones because I had such dependable service but not any more. What gives with this model phone? We are about ready to leave Verizon. We need a dependable phones. All I get when I call Verizon is that they want to go through all this BS which I did and then they want to replace the phone. I might think that would be a problem except that both my wife and my phone are doing the same thing. Looking at coverage it says I am in the best zone so what can I do?
All you can do is get a different model phone. The Note 3 has been a steaming turd from day 1. It has terrible, terrible, terrible reception and it won't get better. It's not a case where there was a bad batch of phones and you'll get a replacement from a batch that isn't defective. It's just bad. Which is all the more frustrating because the Note 2 was known for having one of the best radios.
Unfortunately from my experience not much can be done from our end a clearly big red doesn't support the device. This was a direct quote from a service rep. I was told I am in an area of marginal coverage although I have been a customer for more than 10 years in the same area. I didn't have an issue until the 4.4.2 update. I have replaced sim cards received replacement devices and sent the phone I'm to Samsung for service. None of the above have solved the issue. So we either deal with the issue or upgrade the phone. Big red has been no help at all and it does make you want to change providers. As I was to Verizon just sells the phones and cannot help end user experience very frustrating. I have been dealing with dropped call, missed calls, poor signal, and missed text messages for months.