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I think I was scammed?
JeremiahD
Member

So about a week ago I ordered A charger for my HTC One. A few days later I get an email from VerizonCPT.ConfrmOrder@verizon (or something along those lines) telling me to contact the fraud department at 888-483-7200 to confirm my order. I called and was on the phone for 20 minutes with a nice lady who didn't really explain what was going on but said she got my order back on track and that it'd be here in 48 hours. She also recommended me changing my password and I did so right on the spot. The next day (I get an email saying my order was canceled so I call back and explain, and the lady asks for my name, last 4 digits of my social, etc. etc. Typical stuff. She then puts me on hold and when she returns she starts sounding all demanding asking for my previous address, and my closest family members and stuff and I ask why and she says I had to give that info to release my order. I was like "I don't think so' and hung up. I  paid with a credit card and never got a refund and when I logged in to my verizon this morning I checked my order history and it says there have been no orders made in months. WTF

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Re: I think I was scammed?
JeremiahD
Member

I also called *611 and asked for the number to the fraud department and sure enough the number was legitimate. But I also just happened to get my first ever scam/spam text yesterday trying to get me to click a link

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Re: I think I was scammed?
JeremiahD
Member

I also called *611 and asked for the number to the fraud department and sure enough the number was legitimate. But I also just happened to get my first ever scam/spam text yesterday trying to get me to click a link

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Re: I think I was scammed?
ynggrsshppr91
Sr. Member

Call your credit card and make a chargeback if you feel like you were scammed. It's not hard to do.

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Re: I think I was scammed?
vzw_customer_support
Customer Support

This is quite alarming, JeremiahD. I want to make sure everything with your order is straightened out. I have sent you a direct message. Please reply to my direct message so I can assist.

AndreaS_VZW
Follow us on Twitter @VZWSupport

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Re: I think I was scammed?
kpwogie
Member

I received a call from that number telling me my phone was turned off non payment to verizion, I  called back they have an automated menu system I pushed button 5 for billing and the guy said he was from fraud dept asked whom I was I said you should know by my phone number he fumbled around veriszion you need to investigate this.

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Re: I think I was scammed?
vzw_customer_support
Customer Support

Oh no! This is never the kind of experience that we want for our customers. Getting calls like this would be a concern for me as well. We are glad that you brought this up to us. With regard to the call what number did you back? 

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