Inadvertent reset
JOEMCD58
Newbie

I reset my phone while trying to get Google Play off. Not exactly sure what I did but all my pictures, apps, other settings are gone. What can I and how do I retrieve anything? Is it saved anywhere?

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Re: Inadvertent reset
Ann154
Community Leader
Community Leader

I'm afraid they are likely all gone. What exactly were you trying to remove from the phone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Inadvertent reset
sprmankalel
Champion - Level 3

You can't remove Google Play from the device. As Ann154​ stated, everything is likely gone. However, the Verizon Cloud app usually is enabled during the setup process of most Android Devices. You should try to look in the Verizon Cloud app pre-installed on your phone.

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