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Inadvertent reset
JOEMCD58
Member

I reset my phone while trying to get Google Play off. Not exactly sure what I did but all my pictures, apps, other settings are gone. What can I and how do I retrieve anything? Is it saved anywhere?

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Re: Inadvertent reset
Ann154
Expert
Expert

I'm afraid they are likely all gone. What exactly were you trying to remove from the phone?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Inadvertent reset
sprmankalel
Leader

You can't remove Google Play from the device. As Ann154​ stated, everything is likely gone. However, the Verizon Cloud app usually is enabled during the setup process of most Android Devices. You should try to look in the Verizon Cloud app pre-installed on your phone.

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