Insufficient memory and "unknown error 961"

[PalmettoCowgirl]

Periodically, I receive an insufficient memory error when I try to update an app. It happens about every other time and eventually fixes itself -- that is, does download the update.

Today I received an additional error "unknown error occurred during download '961.'"

I've removed all pictures and downloaded files. I've cleared the cache.

Both the device (internal) and SD storage have numerous gigs of free space.

The device also runs very slowly.

Any suggestions? Any advice is appreciated.

Thanks!

[SuzyQ]

A simple phone restart may do wonders, like a computer reboot.

A more thorough option is to do a system cache clear on your android device.

Power down phone

Hold volume up/down & power simultaneously until you see the Boot Mode Selection Menu

Use volume down to navigate to 'Recovery', use volume up to select

Should see screen with triangle and exclamation point next to an Android

Press volume up/down simultaneously to go into system recovery

Use volume rocker to navigate to 'wipe cache' and use power button to select

Once finished, use volume rocker to navigate to 'reboot system now' and use power button to select

Try these, and then see if the phone responds better.

[Montel2]

A slow running device may indicate one or more apps are using excessive memory. Review app memory usage via "manage apps". I also recommend checking notification and sync settings for social media apps such as FB, and media apps like CNN, NY Times, WSJ, or Washington Post.

[PalmettoCowgirl]

Thanks, SuzyQ and Montel2.

Those are all things I've done or checked. I'm considering a factory reset

as my next step (after ensuring important things are backed up). Thoughts

on that?

<< Private information remvoved to comply with >>

Message was edited by: Verizon Moderator

[merc7]

if the factory data reset doesnt work.. back up and format the sd card... or better yet try another sd card

[ashesh]

Method 1: Clearing the cache and data

1) To do this, go into your phone’s settings, then Applications (or Apps or Application Manager), swipe to the left to ”All” and scroll down until you find Google Play, tap on it.

2) In the app information page, tap on the button to empty the cache.

3) If this doesn’t solve the problem, try to delete the data from the Play Store

Please See More methods about Error 961here at appslova.com.

Android Fix: Unknown Install Error 961