Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Is there a setting on G3 to change to connect to Comcast Internet
Bossdog67
Member

just got xfinity internet and my droids will not connect is the a setting to change on them.

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: Is there a setting on G3 to change to connect to Comcast Internet
ralph1017
Novice

Does the Droid not having issues connecting to other WiFi connections? If it does then the issue is with the router and Comcast. It would be best to contact Comcast tech regarding this as it is possible that the router have either whitelisting, bandwidth limit, or you may need to manually set a static IP on each WiFi enabled devices. Well at least that's what worked for me.

View solution in original post

0 Likes
Re: Is there a setting on G3 to change to connect to Comcast Internet
Ann154
Expert
Expert

How is it not connecting?  Can the phones see the wifi SSID?  What errors are you getting?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Is there a setting on G3 to change to connect to Comcast Internet
Bossdog67
Member

The phone says connected,but internet dose not work. No error message,just

tell a you network not available.

0 Likes
Re: Is there a setting on G3 to change to connect to Comcast Internet
ralph1017
Novice

Does the Droid not having issues connecting to other WiFi connections? If it does then the issue is with the router and Comcast. It would be best to contact Comcast tech regarding this as it is possible that the router have either whitelisting, bandwidth limit, or you may need to manually set a static IP on each WiFi enabled devices. Well at least that's what worked for me.

0 Likes
Re: Is there a setting on G3 to change to connect to Comcast Internet
Bossdog67
Member

Thanks

0 Likes
Re: Is there a setting on G3 to change to connect to Comcast Internet
Ann154
Expert
Expert

I agree with Ralph. If the message on the phone is connected, not Internet, then the problem is likely in the router or the modem or both if they are two separate pieces of equipment. Usually when I see that, I have to reboot my modem.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Is there a setting on G3 to change to connect to Comcast Internet
SuzyQ
Sr. Leader
Sr. Leader

Just a thought - are you connected to the "generic" xfinity wifi, or your specific router?  Xfinity, in our neck of the woods, has a feature that our router broadcasts a wifi signal that is an open wifi connection that anyone in the neighborhood can use  without a password - I see "xfinity wifi" on my phone all the time as an available connection.

That's NOT my router tho - or my paid for xfinity connection.  That's named with the router name or a name that you can personally set.  Also, if your router is like mine, it broadcasts both 2.4 5 MHz signals, and you need to give each of them a different name to prevent confusion over what connection you are making.

Contacting a specialist at Comcast to make sure your connections are all in order would be the best route.

0 Likes