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Issues after using an international SIM
Skisax22
Member

I just came back from a trip to Austria where I used an A1 SIM in my nexus 6p.  upon returning today, i put my verizon SIM back in and LTE and texts work fine, but I cannot make or receive calls.  How can i fix this?

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Re: Issues after using an international SIM
vzw_customer_support
Customer Support

Welcome back and I do hope you had an excellent trip.  In this case the next step woudl be a master reset of your phone.  Have you backed up the item to your computer or Verizon cloud recently?
MatthewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Issues after using an international SIM
Skisax22
Member

I did a factory reset and that did not resolve the issue.  I have also shut the phone down multiple times and reinserted the SIM with the phone off

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Re: Issues after using an international SIM
Ann154
Expert
Expert

What is the network mode setting of the phone? It should be on CDMA/LTE mode and not Global or GSM mode.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Issues after using an international SIM
Skisax22
Member

It is on CDMA/LTE not global

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