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Issues with certain Wifi's with Samsung 7?
Yessika2p
Member

So I got my new phone: The WiFi at home, my parents house I have no problem.

At work I can not seem to connect.

I have done a factory reset, turned off the booth tooth.

I have also gone to Verizon were of course Wifi magically connects.

I attempt to connect to the Wifi at work and it just circles and circles--I have even attempted to go thru the help portion on the phone but it never connects.

I know it might be "it has to be the WiFi itself" but if every other employee can connect....why cant I?

Any one have any advice???

Verizon says for me to go swap it----but that just makes me more upset.

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Re: Issues with certain Wifi's?
naansalad
Sr. Member

did you try to seek help from work IT department or person to resolve that yet ? if not try that ....V has no access to your work wifi

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Re: Issues with certain Wifi's with Samsung 7?
Yessika2p
Member

yes. IT dept put everything in for me and it is not connecting.

My old phone I had to problem with the office WiFi.

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Re: Issues with certain Wifi's with Samsung 7?
naansalad
Sr. Member

if you had same issue with new device and old device with same wifi then its not you or device ...you might ask another IT person to help who is more capable of understanding issue....calling V will not fix it ....

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Re: Issues with certain Wifi's with Samsung 7?
vzw_customer_support
Customer Support

Yessika, connecting to office WiFi is very important, that's where we spend most of our time. If your phone is connecting to other WiFi services then we have to look at your office WiFi. Let’s1st start by making sure your software is up to date: http://vz.to/1Ne4vgQ



RalphT_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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