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Just got update and battery over heating when charging
MICKEY1956
Member

Galaxy 8 android update today . now when charging, battery gets hot. WHY ?  Please send update to fix.

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Re: Just got update and battery over heating when charging
vzw_customer_support
Customer Support

Oh, wow MICKEY1956. I truly understand the concern. Our goal is to make sure your device is working properly at all times. I know how important your phone is to you. The Galaxy S8 is an awesome device. I recommend checking to see what apps are running in the background. This could be causing the battery to work harder and get hot. As far as an update, check out the link below to make sure your device is running on the most current version. Let us know if this helps. 

 

 

https://www.verizonwireless.com/support/samsung-galaxy-s8-plus-update/

 

 

Dia_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Just got update and battery over heating when charging
bearone21
Leader

have you tried charging with phone off, using the wall charger?

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Re: Just got update and battery over heating when charging
MICKEY1956
Member

Well it seems to be ok now.  It got hot the first time it charged on the wireless charger.  I have done both type chargers and it appears to be ok, so far. 
Thanks for the quick response.
Mickey

Re: Just got update and battery over heating when charging
bearone21
Leader

did you do anything to ix it??

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Re: Just got update and battery over heating when charging
MICKEY1956
Member

No, perhaps it was unrelated.  I did nothing new. I might have been a fluke.

Re: Just got update and battery over heating when charging
bearone21
Leader

magic