Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Just learned the "hard way"

Just learned this weekend the "hard way".   My Verizon Samsung Galaxy S10e is set to auto backup to my Google Account.   It will backup photos to Google Photos.   

A bizarre abnormal reset of phone required going through setup again, and restoring from backup.  But pictures are NOT RESTORED to Samsung native Gallery app .

There is NO integration between Google backup and ability to RESTORE to GALLERY app on a Samsung phone.  Apparently this is the DESIGN by an agreement with SAMSUNG and VERIZON.

The only way to be able to restore the phone's set of pictures is to use VERIZON CLOUD backup services.

Even Samsung CLOUD is not available on VERIZON phones.

Yes - the photos are on GOOGLE PHOTOS, but if I want them on my Phone, I have to download indiv. photos.

What a pain.

Re: Lost Pictures after verizon rep did reset
Customer Support

It is a relief to hear that your photos were backed up, clturi. Having to do a sudden reset like that is all the more reason to have a backup plan. We cannot speak for all apps that back up such information, but the cloud-based apps we are familiar with for Android all work in this manner. The idea is that these apps allow you to access the pictures from multiple devices and not just from the phone. We hope this information is helpful and appreciate your feedback in this matter.



Re: Just learned the "hard way"
Sr. Member

That's weird. Once you're all set, I'd suggest depending on an SD card over cloud for photos.