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Knock on feature g3 not working
Silverdolphin99

I had the software update last week and now all of a sudden my knock on feature doesn't work.  I used to be able to double tap and the screen would turn on but it won't now and I used that feature a lot.  Please help

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Re: Knock on feature g3 not working
vzw_customer_support
Customer Support

Silverdolphin99, I also use that feature on my device. Let figure out what is going on. Are you able to unlock the screen using the Power Key? Do any error messages appear on the device when you try to use the Knock Knock service? Let’s make sure the feature is enabled as well: http://vz.to/1LHTmnN
AlbertoR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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