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Kyocera DuraForce Pro 2
ELLAMAEPALMER
Member

my Kyocera DuraForce Pro 2 will randomly loose connection and says emergency calling only, it will shut down while talking to someone, it will randomly change my settings to do not disturb, turn ringer on low or off as well as notiifcations. Worst phone i have ever had . This is my secon Kyocera DuraForce Pro 2 the first one had to be replaced as it was brand new, and got hot and randomly shut down and went to new status lost all info 

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Re: Kyocera DuraForce Pro 2
vzw_customer_support
Customer Support

We are so sad to learn of your experience with your phone, ELLAMAEPALMER. We are here to help.

 

Since this issue started with your phone, have you factory reset it? We ask because the issues you describe most likely are caused by a software error within the phone.

 

Also, is the phone completely up to date with the latest software for the phone? https://www.verizon.com/support/knowledge-base-221775/

-Steven

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