When I plugged my phone into the OEM charger this afternoon, it was at 8%. A few hours later, after what has normally been sufficient time to fully charge it, it was down to 7%. I've tried multiple chargers that are known to work and with multiple outlets. I've turned it off and tried to charge it. Nothing has worked. It's now down to 3%.
This phone is 9 months old. I've never had any problem charging it until today.
What else can I do here?
Additional info: the red charging indicator is on and the animated battery shows the growing green bar, as if it is actually charging. The percentage of charge is not going up, though.
Are you plugged into a wall mounted electrical receptacle or a USB port on a computer?
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Multiple wall outlets.
It finally took some charge overnight, but it only went from 3% to 30% in 9 hours. There is a system update waiting, but it refused to install it because of the low charge.
The charge from 3% to 30% occurred with the phone powered off, too. Like yesterday afternoon, it seems to use as much charge as it receives when trying to charge with the phone powered on.
I completely understand your concern, RonSwanson20. Please follow this troubleshooting guide, it can be helpful to correct issues like this : http://spr.ly/6589DnnvD .
gary198, I know how important it is to have a device that charges as it should. How long has this been happening with your device? When it started, do you remember any changes to the device?
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