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Kyocera Duraforce Pro 2 no speaker phone volume after update 19

After update 19 I can no longer adjust the volume when on speaker phone with someone. Verizon store employee said mabey I should just wait for the next update (last one was 6 months ago).  Think I should just root the phone since I don't have any other choice. So much for the 2 yearmyear warranty. Just another way to sell you the new 5G version.