Kyrocera Dura Force Pro with Sapphire Shield problems.

[carolbrown13]

While doing absolutely nothing to the phone, a pop up screen saying "listening" pops up.  HOW CAN I STOP THAT FROM HAPPENING.  That's my first problem.  My 2nd problem is when listening to YouTubeRed, a pop up screen tells me that listening to loud music may causee hearing problems. Then It turns down the volumn and I can't turn it back up.

Please help. 

Scott and Carol